1. Where do you ship to?

We currently ship to the United States, Canada, Australia, and Europe. Available shipping options and rates are shown at checkout based on your address.

2. How fast do you process orders?

Orders are typically processed within 1–2 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking details.

3. How long does shipping take?

U.S. Orders: Standard 3–5 business days; Expedited 2–3 business days.
International Orders (Canada/Australia/Europe): Standard 5–7 business days; Expedited 3–5 business days.
Delivery times are estimates and may vary due to weather, transportation delays, or customs clearance.

4. Do you offer free shipping in the U.S.?

Yes. We offer free standard shipping on U.S. orders of $100+ (where applicable). Any other shipping rates and options will be displayed at checkout.

5. How can I track my order?

After your order ships, you’ll receive an email with the carrier information (when available) and your tracking number. You can track your shipment on the carrier’s website or on our Order Tracking page by entering the tracking number.

6. What is your return & exchange policy?

Eligible items may be returned within 30 days of delivery for a refund to the original payment method (excluding original shipping fees, if any). For full details, please see our Return & Exchange Policy.

7. Do you charge any return or restocking fees?

No. We do not charge any return processing fee or restocking fee. Return shipping costs are the customer’s responsibility unless the item arrived damaged/incorrect.

8. Do you accept international returns and exchanges?

Yes. We accept international returns and exchanges (where eligible) following the same return windows and condition requirements. Please note that customs duties/taxes are non-refundable and remain the responsibility of the recipient.

9. How do I choose the right size?

Our sizing follows standard U.S. measurements. If you’re between sizes, choose down for a closer fit or up for a more relaxed fit. Please refer to our Size Guide for detailed measurements.

10. Will I be charged customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or clearance fees required by your local authorities. These charges are not included in product prices or shipping fees and are the responsibility of the recipient.

11. Why is my payment failing even though my card works elsewhere?

Some banks may decline online or cross-border transactions as a security measure. Please confirm your billing details, contact your bank, or try a different payment method. If you still need help, email us at [semail].

12. Will I be charged more than once if I retry payment?

No. Failed or canceled attempts should not create duplicate completed charges. In some cases, your bank may show a temporary authorization hold that typically releases automatically within a few business days, depending on your bank.

13. What if my item arrives damaged or I received the wrong item?

Please contact us within 7 days of delivery at [semail] and include your order number and clear photos. We’ll review and help with next steps.

14. How can I contact you?

You can reach us anytime at [semail] or call [sphone].
Address: [saddress]
We provide support 24/7 and aim to respond within 24 hours.